Contact Us

Have a question, found a data issue, or want to share feedback? We'd love to hear from you.

Email Support

The fastest way to reach us is by email. We aim to respond within one business day.

What to Include

To help us respond quickly, please include:

Which calculator or page you are referring to.
The inputs you used (dimensions, weight, origin/destination, etc.).
What result you expected vs what you saw.
Screenshots if applicable.

Report a Data Issue

If you believe a duty rate, carrier divisor, or other data point is incorrect, please email us with the specific details and a reference source if possible. We review all reported issues and update our data promptly.

Account and Billing

For subscription, billing, or account questions, email support@dutyglobal.com with your account email address and a description of the issue.

Important

DutyGlobal provides cost estimates for planning purposes.

Estimates only. Confirm final charges with your carrier, freight forwarder, or customs broker.